Get Inbox Data
Developing
GET
/chatbot/get-user-chats
Request
Query Params
Header Params
Responses
Request Request Example
Shell
JavaScript
Java
Swift
curl --location 'https://api.chronox.ai/api/chatbot/get-user-chats?chatbot_flag_message_feedback=false&page_number=1&record_per_page=100' \
--header 'Authorization: Bearer <api-key>'Response Response Example
{
"status": true,
"data": [
{
"type": "old",
"active_chats": [
{
"chatbot_id": "123e4567-e89b-12d3-a456-426614174000",
"chatbot_token": "cb_token_abc123",
"chatbot_created_by_user_assignment_id": 1,
"openai_assistant_id": "asst_abc123xyz",
"chatbot_name": "Customer Support Bot",
"chatbot_header": "Welcome to Support",
"chatbot_discription": "AI-powered customer support chatbot",
"chatbot_text_direction": "ltr",
"language_id": 1,
"chatbot_flag_edit": true,
"chatbot_flag_public": false,
"flag_internal_only": false,
"chatbot_detail_type": "standard",
"chatbot_detail_initial_message": "Hello! How can I help you today?",
"chatbot_logo_id": "logo_123",
"chatbot_logo_url": "https://storage.example.com/logos/logo_123.png",
"chatbot_favicon_id": "favicon_123",
"chatbot_favicon_url": "https://storage.example.com/favicons/favicon_123.ico",
"send_message_placeholder": "Type your message...",
"chatbot_knowledge_base": [
{
"knowledge_base_id": "kb_001",
"knowledge_base_name": "product_manual.pdf"
}
],
"gpt_model_id": 1,
"gpt_model_name": "gpt-4",
"chatbot_domain": [
{
"chatbot_domain_id": "domain_001",
"chatbot_domain_name": "example.com"
}
],
"chatbot_theme": {
"chatbot_font_color": "#000000",
"chatbot_back_ground_color": "#FFFFFF",
"system_msg_color": "#333333",
"user_msg_color": "#0066CC",
"system_msg_bg_color": "#F0F0F0",
"user_msg_bg_color": "#E3F2FD",
"chatbot_send_message_bg_color": "#0066CC",
"chatbot_send_message_font_color": "#FFFFFF",
"chatbot_send_message_icon_color": "#FFFFFF",
"chatbot_header_color": "#0066CC",
"chatbot_header_font_color": "#FFFFFF",
"chatbot_theme_mode": "light",
"show_powered_by_chronox": "true"
},
"chatbot_persistent_menu": [
{
"chatbot_persistent_menu_id": "menu_001",
"chatbot_persistent_menu_name": "Help",
"chatbot_persistent_menu_value": "help",
"chatbot_persistent_menu_seq": 1,
"static_message_id": "msg_001",
"parent_chatbot_persistent_menu_id": null,
"created_at_timestamp": "2024-01-15T10:30:00Z",
"sub_chatbot_persistent_menu": []
}
],
"chatbot_user_threads": [
{
"chatbot_user_id": "user_001",
"flag_manual_override": false,
"openai_thread_id": "thread_abc123",
"chatbot_domain_id": "domain_001",
"chatbot_domain_name": "example.com",
"chatbot_user_ip_address": "192.168.1.1",
"chatbot_user_city": "New York",
"chatbot_user_country": "United States",
"chatbot_user_country_code": "US",
"chatbot_user_route_source": "Website",
"chatbot_user_name": "John Doe",
"chatbot_phone_number": "+1234567890",
"chatbot_user_created_timestamp": "2024-01-20T14:30:00Z",
"chatbot_user_active_flag": true,
"chatbot_user_input_token": 150,
"chatbot_user_output_token": 200,
"cart_compact_data": [
{
"item_id": "item_001",
"variant_id": "variant_001",
"item_type": "product",
"quantity": 2,
"product_price": 29.99
}
],
"chatbot_thread_data": [
{
"chatbot_thread_id": "thread_001",
"chatbot_thread_value": "Hello, I need help with my order",
"thread_template_data": null,
"chatbot_thread_seq": 1,
"chatbot_thread_prompt_token": 50,
"chatbot_thread_completion_token": 75,
"chatbot_thread_total_token": 125,
"total_response_time": 1.5,
"ai_response_time": 1.2,
"validation_time": 0.1,
"openai_fnc_response_time": 0.8,
"openai_thread_message_response_time": 0.5,
"openai_thread_message_reresponse_time": 0.3,
"openai_thread_run_response_time": 0.4,
"openai_thread_run_reresponse_time": 0.2,
"openai_thread_data_response_time": 0.3,
"openai_thread_data_reresponse_time": 0.1,
"openai_old_messages_response_time": 0.2,
"openai_old_messages_reresponse_time": 0.1,
"flag_user_message": true,
"timestamp": "2024-01-20T14:30:00Z",
"ip_address": "192.168.1.1",
"chatbot_route_source": "Website",
"receiver_phone_number": "",
"quote_chatbot_thread_id": null,
"username": "John Doe",
"phone_number": "+1234567890",
"whatsapp_message_id": null,
"facebook_message_id": null,
"flag_manual_override": false,
"manual_override_user_id": null,
"manual_override_user_name": null,
"chatbot_channel_thread_data": [
{
"chatbot_channel_thread_data_id": "channel_001",
"integration_app_id": "app_001",
"integration_app_name": "Website",
"thread_message_type": "text",
"chatbot_channel_user_id": "channel_user_001",
"chatbot_channel_message_id": "channel_msg_001",
"chatbot_channel_message_timestamp": "2024-01-20T14:30:00Z",
"chatbot_channel_parent_message_timestamp": null,
"timestamp": "2024-01-20T14:30:00Z"
}
],
"media_data": [
{
"aws_storage_id": "storage_001",
"aws_storage_file_name": "image.jpg",
"aws_storage_media_url": "https://storage.example.com/media/image.jpg",
"chatbot_thread_media_description": "Product image",
"message_type_id": 1,
"message_type_name": "image"
}
],
"reaction_data": [
{
"username": "John Doe",
"phone_number": "+1234567890",
"reaction_emoji_code": "👍",
"reaction_emoji_character": "👍",
"reaction_emoji_unicode_name": "thumbs_up",
"chatbot_user_id": "user_001"
}
],
"chatbot_message_feedback": [
{
"feedback_id": "feedback_001",
"feedback_option_id": "option_001",
"feedback_option_name": "Helpful",
"created_at_timestamp": "2024-01-20T15:00:00Z",
"updated_at_timestamp": "2024-01-20T15:00:00Z",
"feedback_data": [
{
"feedback_data_id": "fd_001",
"feedback_option_field_id": "field_001",
"feedback_option_field_value": "Yes",
"feedback_value": "The response was helpful",
"created_at_timestamp": "2024-01-20T15:00:00Z",
"feedback_option_field_placeholder": "Additional comments"
}
]
}
],
"quote_reply_data": {
"chatbot_thread_id": null,
"quote_chatbot_thread_value": null
},
"whatsapp_message_status": []
}
],
"flag_azure": false,
"assistant_id": "asst_abc123xyz"
}
]
}
],
"closed_chats": {
"chats": [
{
"chatbot_id": "123e4567-e89b-12d3-a456-426614174000",
"chatbot_token": "cb_token_abc123",
"chatbot_created_by_user_assignment_id": 1,
"openai_assistant_id": "asst_abc123xyz",
"chatbot_name": "Customer Support Bot",
"chatbot_header": "Welcome to Support",
"chatbot_discription": "AI-powered customer support chatbot",
"chatbot_text_direction": "ltr",
"chatbot_flag_edit": true,
"chatbot_flag_public": false,
"flag_internal_only": false,
"chatbot_detail_type": "standard",
"timezone_id": 1,
"timezone_name": "America/New_York",
"timezone_hour": -5,
"timezone_standard_name": "EST",
"chatbot_detail_initial_message": "Hello! How can I help you today?",
"chatbot_logo_id": "logo_123",
"chatbot_logo_url": "https://storage.example.com/logos/logo_123.png",
"chatbot_favicon_id": "favicon_123",
"chatbot_favicon_url": "https://storage.example.com/favicons/favicon_123.ico",
"chatbot_knowledge_base": [
{
"knowledge_base_id": "kb_001",
"knowledge_base_name": "product_manual.pdf"
}
],
"persona_id": 1,
"gpt_model_id": 1,
"gpt_model_name": "gpt-4",
"chatbot_domain": [
{
"chatbot_domain_id": "domain_001",
"chatbot_domain_name": "example.com"
}
],
"chatbot_theme": {
"chatbot_font_color": "#000000",
"chatbot_back_ground_color": "#FFFFFF",
"system_msg_color": "#333333",
"user_msg_color": "#0066CC",
"system_msg_bg_color": "#F0F0F0",
"user_msg_bg_color": "#E3F2FD",
"chatbot_send_message_bg_color": "#0066CC",
"chatbot_send_message_font_color": "#FFFFFF",
"chatbot_send_message_icon_color": "#FFFFFF",
"chatbot_header_color": "#0066CC",
"chatbot_header_font_color": "#FFFFFF",
"chatbot_theme_mode": "light",
"show_powered_by_chronox": "true"
},
"chatbot_user_threads": [
{
"chatbot_user_id": "user_002",
"flag_manual_override": false,
"openai_thread_id": "thread_xyz789",
"chatbot_domain_id": "domain_001",
"chatbot_domain_name": "example.com",
"chatbot_user_ip_address": "192.168.1.2",
"chatbot_user_city": "Los Angeles",
"chatbot_user_country": "United States",
"chatbot_user_country_code": "US",
"chatbot_user_route_source": "WhatsApp",
"chatbot_user_name": "Jane Smith",
"chatbot_phone_number": "+1987654321",
"chatbot_user_created_timestamp": "2024-01-15T10:00:00Z",
"chatbot_user_active_flag": false,
"chatbot_user_input_token": 100,
"chatbot_user_output_token": 150,
"cart_compact_data": [],
"chatbot_thread_data": [
{
"chatbot_thread_id": "thread_002",
"chatbot_thread_value": "Thank you for your help!",
"thread_template_data": null,
"chatbot_thread_seq": 1,
"chatbot_thread_prompt_token": 30,
"chatbot_thread_completion_token": 50,
"chatbot_thread_total_token": 80,
"total_response_time": 1.0,
"ai_response_time": 0.8,
"validation_time": 0.1,
"openai_fnc_response_time": 0.5,
"openai_thread_message_response_time": 0.3,
"openai_thread_message_reresponse_time": 0.2,
"openai_thread_run_response_time": 0.3,
"openai_thread_run_reresponse_time": 0.1,
"openai_thread_data_response_time": 0.2,
"openai_thread_data_reresponse_time": 0.1,
"openai_old_messages_response_time": 0.1,
"openai_old_messages_reresponse_time": 0.05,
"flag_user_message": true,
"timestamp": "2024-01-15T10:00:00Z",
"ip_address": "192.168.1.2",
"chatbot_route_source": "WhatsApp",
"receiver_phone_number": "+1987654321",
"quote_chatbot_thread_id": null,
"username": "Jane Smith",
"phone_number": "+1987654321",
"whatsapp_message_id": "wa_msg_123",
"facebook_message_id": null,
"flag_manual_override": false,
"manual_override_user_id": null,
"manual_override_user_name": null,
"chatbot_channel_thread_data": [
{
"chatbot_channel_thread_data_id": "channel_002",
"integration_app_id": "app_002",
"integration_app_name": "WhatsApp",
"thread_message_type": "text",
"chatbot_channel_user_id": "channel_user_002",
"chatbot_channel_message_id": "channel_msg_002",
"chatbot_channel_message_timestamp": "2024-01-15T10:00:00Z",
"chatbot_channel_parent_message_timestamp": null,
"timestamp": "2024-01-15T10:00:00Z"
}
],
"media_data": [],
"reaction_data": [],
"chatbot_message_feedback": [],
"quote_reply_data": {
"chatbot_thread_id": null,
"quote_chatbot_thread_value": null
},
"whatsapp_message_status": [
{
"status": "delivered",
"pricing_billable": true,
"pricing_model": "conversation",
"pricing_category": "standard",
"pricing_type": "outbound",
"webhook_timestamp": "2024-01-15T10:00:05Z",
"notes": null
}
]
}
],
"flag_azure": false,
"assistant_id": "asst_abc123xyz"
}
]
}
],
"pagination": {
"start_index": 1,
"end_index": 10,
"total_chats": 25,
"records_per_page": 10
}
}
},
{
"type": "new",
"thread_data": [
{
"channel_id": "channel_001",
"channel_name": "WhatsApp",
"integrated_channel_id": "ic_001",
"thread_id": "thread_new_001",
"channel_content_type_id": 1,
"channel_content_type_name": "text",
"flag_manual": false,
"thread_start_timestamp": "2024-01-20T16:00:00Z",
"thread_last_updated_timestamp": "2024-01-20T16:30:00Z",
"thread_metadata": {
"sender_name": "Alice Johnson",
"sender_phone": "+1555123456"
},
"manual_agent_data": null,
"thread_tags": [
{
"tag_id": "tag_001",
"tag_name": "urgent"
}
],
"thread_status": {
"status_id": "status_001",
"status_name": "open"
},
"thread_notes": [
{
"note_id": "note_001",
"note_content": "Customer requested callback",
"created_at": "2024-01-20T16:15:00Z"
}
]
}
]
}
]
}Modified at 2025-12-16 11:32:38