Update Ticket

Developing

PUT

/thread-ticket/update-ticket

Request

Header Params

Body Params application/jsonRequired

Examples

Responses

🟢200Success

application/json

Bodyapplication/json

Request Example

Shell

JavaScript

Java

Swift

curl --location --request PUT 'https://api.chronox.ai/api/thread-ticket/update-ticket' \
--header 'Authorization: Bearer <API-key>' \
--header 'Content-Type: application/json' \
--data '{
    "thread_ticket_id": "eeeeeeee-eeee-eeee-eeee-eeeeeeeeeeee",
    "field_data": [
        {
            "thread_ticket_field_data_id": "ffffffff-ffff-ffff-ffff-ffffffffffff",
            "thread_ticket_field_id": "12121212-1212-1212-1212-121212121212",
            "field_value": "Refund issued"
        }
    ],
    "agent_assignments": [
        {
            "thread_ticket_agent_assignment_id": "13131313-1313-1313-1313-131313131313",
            "agent_user_assignment_id": 1002
        }
    ],
    "status_assignments": [
        {
            "thread_ticket_status_assignment_id": "14141414-1414-1414-1414-141414141414",
            "ticket_status_id": "16161616-1616-1616-1616-161616161616"
        }
    ]
}'

Response Example

{
    "status": true,
    "data": [
        {
            "thread_ticket_id": "eeeeeeee-eeee-eeee-eeee-eeeeeeeeeeee",
            "thread_id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
            "organization_id": 1,
            "created_by_user_assignment_id": 1001,
            "ticket_reference_number": "100001",
            "created_timestamp": "2026-01-01T00:00:00.000Z",
            "updated_timestamp": "2026-01-01T00:00:00.000Z",
            "field_data": [
                {
                    "thread_ticket_field_data_id": "ffffffff-ffff-ffff-ffff-ffffffffffff",
                    "thread_ticket_field_id": "12121212-1212-1212-1212-121212121212",
                    "thread_ticket_field_name": "Subject",
                    "field_value": "Refund not received",
                    "created_timestamp": "2026-01-01T00:00:00.000Z"
                }
            ],
            "agent_assignments": [
                {
                    "thread_ticket_agent_assignment_id": "13131313-1313-1313-1313-131313131313",
                    "agent_user_assignment_id": 1001,
                    "user_id": 301,
                    "agent_name": "Agent Smith",
                    "agent_first_name": "Agent",
                    "agent_last_name": "Smith",
                    "agent_email": "agent@example.com",
                    "timestamp_assigned": "2026-01-01T00:00:00.000Z",
                    "timestamp_left": null
                }
            ],
            "status_assignments": [
                {
                    "thread_ticket_status_assignment_id": "14141414-1414-1414-1414-141414141414",
                    "ticket_status_id": "15151515-1515-1515-1515-151515151515",
                    "ticket_status_name": "Open",
                    "flag_substatus": false,
                    "ticket_status_color": "#00AA00",
                    "created_timestamp": "2026-01-01T00:00:00.000Z",
                    "updated_timestamp": "2026-01-01T00:00:00.000Z"
                }
            ]
        }
    ]
}

Modified at 2026-11-02 11:02:10

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